We are committed to providing all learners with high quality and detailed information, advice and guidance about learning opportunities with CTP to enable you to make informed decisions about enrolling on a course with us.

When you first contact CTP, we will have an initial discussion with you to understand where you are now and where you want to get to.  We will carry out initial checks to ensure that we are the right option for you, and if we feel we are not best placed to support you, we will offer details of other support agencies or training providers who may be better placed to meet your needs so that we can ensure we provide the best possible service.

Prior to enrolment you will be given a full induction which will explain what learning with CTP will be like, including how much time you will need to commit, how the learning will work and how you will be assessed.  We will discuss what the course entails, what you can expect from us, and what we can expect from you in return. 

As part of our induction process, we will carry out initial and diagnostic assessments with you to understand what you already know and what we need to teach you.  This will help us to create and individual learning plan for you which meets your needs and means you start at a level which is suitable to your current skills and abilities.

In many instances, the courses we offer up to level 2 can be fully funded, particularly if you do not already hold an equivalent qualification and are in receipt of benefits.  Your tutor will be able to discuss options with you. 

If you are looking to access funding for your level 3 course, we will also be able to discuss the options available to you, including providing information, advice and guidance on funding options and how to apply for an Advanced Learner Loan if you are eligible.

During your course, we will hold monthly progress reviews with you so that you can see how you are progressing towards your end date, what you still need to cover and identify where we can provide additional support.  We will also discuss progression opportunities and provide advice and guidance about how your learning can support you to take the next steps into further learning or employment.

At every step of the way your tutor and centre support team are available to discuss your learning, ways to overcome any barriers to learning you may be facing and how to access your next steps, so do not hesitate to ask if you have any questions.

Support Links

Below are a few useful websites which you may find helpful to support you with learning, work and home life:

The National Careers Service 0800 100 900

The National Careers Service can help you with your career, learning and training choices. We provide careers information, advice and guidance. We can help you to make decisions on learning, training and work at all stages in your career.  This service is available to people who live in England.

Money Helper: 0800 011 3797

Free and impartial money advice, help if you are struggling to pay your bills, guidance on your pension options and lots more.  Set up by the government.

The NHS:

Helping you take control of your health and wellbeing from help getting treatment, accessing NHS Services and healthy living through to information about health conditions, medicines, care and support and pregnancy.

Advanced Learner Loans:

You can apply for an Advanced Learner Loan to help with the costs of a course at a college or training provider in England.  Loan eligibility does not depend on your income and there are no credit checks. You can check if you’re eligible before you apply for an Advanced Learner Loan.

The Matrix Standard

CTP are proud to hold the matrix Standard for IAG.  It is the international quality standard for organisations that deliver information, advice and/or guidance (IAG). Either as their sole purpose or as part of their service offering.

The matrix Standard is the Department for Education’s (DfE) standard for ensuring the quality of the delivery of high-quality information, advice and guidance. The DfE supports the matrix Standard as the quality framework for accrediting information, advice and guidance contracts including the National Careers Service, its subcontractors and other services delivered on behalf of the Education Skills Funding Agency.

It helps providers to improve their services by benchmarking against best practice and it offers accreditation to those that meet the full standard.