Skills for Working in Business Administration & Customer Service Industries
Our Skills for Working in Business Administration & Customer Service Industries qualifications are intended for anyone looking to start or build on a career in Business, Administration and Customer Service.
At a glance:
Our qualifications are available at Level 1
Level 1 Award
Level 1 Extended Award
Each level lasts approximately 60-80 guided learning hours.
We offer funded and co-funded courses (funding is subject to meeting the eligibility criteria)
Our qualifications are available as an award and extended award and can be studied alongside other courses, or as a standalone qualification.
Average programmes last between 60 and 80 guided learning hours. All learning is carried out online, with additional tutor support and workshops where necessary.
Each unit has a short, multiple choice assessment which can be completed in the centre.
Units
Each qualification can be tailored to your needs, but modules will be selected from the mandatory and optional units to meet the minimum credits required for the qualification.
Mandatory Units
Customer Service Skills
Business Terminology
Understanding the Business of Retail
Understanding Business Organisations
Budgetary Control within a Business Environment
Business & The Economy
Sustainability in Business
Optional Units
Health and Safety in the Workplace
Job Seeking Skills
Equality and Diversity at Work
Employment Skills
Employment Rights, Contracts & Pay
Understanding Pensions
Building Confidence & Self-esteem
Interpersonal Skills
Bullying & Harassment in the Workplace
Introduction to Business Administration & Customer Service Industries
Internet Safety for IT Users
Progression Routes
Learners who complete our Business Administration & Customer Service Industries qualifications can progress onto Functional Skills courses, or study a variety of other courses within CTP or with external providers. Contact CTP for information on progression routes.
Common progression routes include:
Apprenticeships
Traineeships
T-Levels
Further and Higher Education
Into employment
Entry Criteria
Age: 19 +
Entry profile:
No prior qualifications required
Must not hold an equivalent qualification at the same or higher level
Funded and co-funded qualifications are subject to meeting eligibility criteria
Must not be enrolled on the same, or equivalent, programme elsewhere