Skills for Working in Business Administration & Customer Service Industries
Our Skills for Working in Business Administration & Customer Service Industries qualifications are intended for anyone looking to start or build on a career in Business, Administration and Customer Service.
At a Glance
- Level 1 Award
- Level 1 Extended Award
- Each level lasts approximately 80-130 guided learning hours.
- We offer funded and co-funded ESOL courses (funding is subject to meeting the eligibilty criteria)
Our qualifications are available as an award and extended award and can be studied alongside other courses, or as a standalone qualification.
Average programmes last between 60 and 80 guided learning hours. All learning is carried out online, with additional tutor support and workshops where necessary.
Each unit has a short, multiple choice assessment which can be completed in the centre.
units
Each qualification can be tailored to your needs, but modules will be selected from the mandatory and optional units to meet the minimum credits required for the qualification.
Mandatory Units
Optional Units
Progression Routes
Learners who complete our Business Administration & Customer Service Industries qualifications can progress onto Functional Skills courses, or study a variety of other courses within CTP or with external providers. Contact CTP for information on progression routes.
Common progression routes include:
- Apprenticeships
- Traineeships
- T-Levels
- Further and Higher Education
- Into employment
Entry Criteria
- Age: 19 +
- No prior qualifications required
- Must not hold an equivalent qualification at the same or higher level
- Funded and co-funded qualifications are subject to meeting eligibility criteria
- Must not be enrolled on the same, or equivalent, programme elsewhere