Skills for Working in Business Administration & Customer Service Industries

Our Skills for Working in Business Administration & Customer Service Industries qualifications are intended for anyone looking to start or build on a career in Business, Administration and Customer Service.

At a glance:

Our qualifications are available at Level 1

  • Level 1 Award

  • Level 1 Extended Award

  • Each level lasts approximately 60-80 guided learning hours.

  • We offer funded and co-funded courses (funding is subject to meeting the eligibility criteria)

Our qualifications are available as an award and extended award and can be studied alongside other courses, or as a standalone qualification.

Average programmes last between 60 and 80 guided learning hours.  All learning is carried out online, with additional tutor support and workshops where necessary.

Each unit has a short, multiple choice assessment which can be completed in the centre.


Each qualification can be tailored to your needs, but modules will be selected from the mandatory and optional units to meet the minimum credits required for the qualification.

Mandatory Units

  • Customer Service Skills

  • Business Terminology

  • Understanding the Business of Retail

  • Understanding Business Organisations

  • Budgetary Control within a Business Environment

  • Business & The Economy

  • Sustainability in Business

Optional Units

  • Health and Safety in the Workplace

  • Job Seeking Skills

  • Equality and Diversity at Work

  • Employment Skills

  • Employment Rights, Contracts & Pay

  • Understanding Pensions

  • Building Confidence & Self-esteem

  • Interpersonal Skills

  • Bullying & Harassment in the Workplace

  • Introduction to Business Administration & Customer Service Industries

  • Internet Safety for IT Users        

Progression Routes

Learners who complete our Business Administration & Customer Service Industries qualifications can progress onto Functional Skills courses, or study a variety of other courses within CTP or with external providers. Contact CTP for information on progression routes.

Common progression routes include:

  • Apprenticeships

  • Traineeships

  • T-Levels

  • Further and Higher Education

  • Into employment

Entry Criteria

Age: 19 +
Entry profile:

  • No prior qualifications required

  • Must not hold an equivalent qualification at the same or higher level

  • Funded and co-funded qualifications are subject to meeting eligibility criteria

  • Must not be enrolled on the same, or equivalent, programme elsewhere

Contact Us

Contact your local CTP centre to find out more information about this course. The contact details for all the CTP centres can be found on the Contact Us page.

Contact Us Form

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