This Apprenticeship is ideal for any of your employees working in customer facing or advisory roles in any department or division of your organisation.
These employees are the face and voice of your company, whether they are working face-to-face with customers or back office employees that liaise with customers on the phone. They are in regular contact with your customers, providing essential information to support sales, give advice, guidance and deal with complaints.
Typical roles that this Apprenticeship will support are:
Customer Service Assistant, Customer Service Administrator, Customer Service Advisor and Customer Service Trainee.